Shipping Information

The Native Shop acknowledges the Traditional Owners of the land on which we work. We pay our respects to their culture and to Elders past, present and emerging. 

Government regulations prohibit 'Myrtacea Family' plants being sent into South Australia. We cannot send any live plants to Western Australia, Tasmania, Northern Territory or overseas.

Orders are sent out via Australia Post. We ship all plants via express post, to ensure they arrive in a few days after leaving our site. However there can be delays in leaving our site in cases of weather conditions and public holidays. We will always put the health of the plants as our number one priority.

If a there is a National Public Holiday, shipments for that postage day could be delayed until the following postage day to ensure your plants have enough time to arrive.

Once your order is shipped, you will receive an email from The Native Shop with your tracking number. Large orders are shipped in multiple boxes and will have numerous tracking numbers. Our website system online allows one tracking number to be inputted but keep an eye out for your Australia Post notifications that will display the other tracking numbers.

If your order is large and in multiple boxes, it is out of our control if the order arrives separately. If you have any queries about your order once it has left The Native Shop, then please contact Australia Post directly.

Please note: 

Unfortunately as we do not work for Australia post and have no control over their processes and procedures once packages have been delivered to them it is then in Australia posts hands. You will have to discuss matters such as where your package is and delays with Australia Post. We do not actually have access to their system and receive the same information as you receive.

Local Pickup
You are welcome to select 'Local Pick Up' at checkout for FREE and you will be notified when your order can be collected from one of our nurseries. Please comment to let us know where your preferred pick up location is.

Costs
Shipping costs will vary depending on the weight and size of your order. Costs are calculated at the checkout by combining weights of the products you have selected. Our postage costs are also inclusive of the costs incurred for packaging the plants safely, hence the term Postage and Handling you will notice at checkout. Our online portal does not calculate orders exceeding 12kg. Please contact us on 03 5389 1193 or email wnn@bigpond.net.au to place your order and get an accurate shipping price.

Insurance
Generally insurance is for large orders. If you wish to purchase insurance for your order please contact us on 03 5389 1193 or email wnn@bigpond.net.au