FAQ

The Native Shop acknowledges the Traditional Owners of the land on which we work. We pay our respects to their culture and to Elders past, present and emerging. 

Government regulations prohibit 'Myrtacea Family' plants being sent into South Australia. We cannot send any live plants to Western Australia, Tasmania, Northern Territory or overseas.

 

Where do you ship products to?
We cannot ship plants into Northern Territory, Western Australia, Tasmania or overseas. Plants apart of the Myrtacea Family can not be sent to South Australia. All remaining products can be shipped to all states. 

 

Who do you use for shipping?
We post our plants through Australia Post. Plants are packaged securely, watered before sending and taped across the tubes to prevent soil from falling out of the boxes.

We ship all plants via express post, to ensure they arrive in a few days after leaving our site. However there can be delays in leaving our site in cases of weather conditions and public holidays. We will always put the health of the plants as our number one priority.

When there is a public holiday, we hold off our shipment for until the next shipping day.

This is for the health of the plants and so that we can ensure you are receiving healthy, happy plants in time.

 

How much will it cost for shipping?
Shipping costs will vary depending on the weight of your delivery and size of your order. Costs are calculated at the checkout by combining weights of the products you have selected.

Our postage costs are also inclusive of the costs incurred for packaging the plants safely, hence the term Postage and Handling you will notice at checkout.

Our online portal does not calculate orders exceeding 12kg. Please contact the us on 03 5389 1193 or email wnn@bigpond.net.au to place your order and get an accurate shipping price.

 

Do you offer insurance on orders?
Yes we can. Generally insurance is for large orders but is processed through the nursery and not the online store. If you wish to purchase insurance for your order please contact us on 03 5389 1193 or email wnn@bigpond.net.au

 

What payment methods do you accept?
Payment can be made online via Google Pay, Pay Pal, Shop Pay, Afterpay, Credit Card or Bank Transfer. For phone orders, payment is made over the phone by credit card.

 

Can I call to place my order?
If you’d prefer to hear a friendly voice then you are welcome to give us a call on 03 5389 1193 and place your order over then phone. Please have your complete order ready along with your credit card details.

 

Do you have a nursery to come in and look?
We work in conjunction with these high quality nurseries:

Wimmera Native Nursery is in a small country town, Dimboola, Victoria. Open to the public 6 days a week and welcome customers to come in a have a look around at our extensive range.

Growability Nursery is in Mildura, Victoria. Open to the public 6 days a week and welcome customers to come in a have a look around at our extensive range.

 

When are you open?

Wimmera Native Nursery is open Monday – Friday - 9am till 4pm and Saturday 10am till 2pm – Sunday and public holidays closed.

Growability Nursery is open Monday – Friday 8am till 4pm Saturday 10am till 3pm – Sunday and public holidays closed.

 

How do I use my gift voucher?
Gift vouchers are used in the same way as a discount code. Once you have selected and added the plants you want, click on the shopping trolley symbol on the top right corner of the website. This will take you to the shopping cart where you can checkout as you would normally using a payment method, however there is a section to add a code, which will take the voucher amount off your total. If you’re having trouble, please call us. 03 5389 1193.

 

What if I don't have an email address? How can I get my gift voucher?
If you don't have an email address, please give us a call on 03 5389 1193 and we can process your gift voucher order over the phone and post it out to you.

 

What if I want to buy bigger plants?
Unfortunately we do not ship larger pots or plants through the post, however we have larger products available please call us on (03)5358 1193 and we can discuss the plants you are after and the closest retail outlet to you.